Team Member

Meet Haven

Haven began as a focused hospitality assistant, built by CASA to take hotel guest orders. She has since grown into one of the most capable agents in the Agens family, less a single feature, more a full SaaS platform in her own right. Where most agents answer questions, Haven runs an operation: she takes the order, routes it to the right staff, coordinates the kitchen, and keeps the guest informed at every step, all under one shared order number.

At her core is Haven DFY, a done-for-you AI hotel concierge that meets guests across four ordering modes: chat to order, tap to order, record to order, and speak to order. Type, tap, send a voice note, or hold a live conversation, Haven understands all four, including natural code-switched speech. Behind that simplicity runs a real engine: order resolution against the live menu and a nine-layer upsell system that suggests the right add-on at the right moment, designed to lift a hotel's food and beverage sales by up to 30%, with a receipt that updates in real time from Pending to Delivered.

Beyond ordering, Haven carries a full concierge and management layer: a multi-channel guest experience over voice and WhatsApp, a built-in creative studio for on-brand visuals, and an internal knowledge system that answers staff and guest questions from the property's own information. Multi-property by design, Haven is a hotel's front desk, waiter, upseller, and concierge, working as one tireless system.